Refund Policy
Last updated: February 2026
Our refund approach in plain English:
We only charge you when we deliver value. If we don't deliver — you get your money back. No runaround. No 30-day waiting periods for simple cases.
Still have questions? Email refunds@flatify.in or WhatsApp us directly.
1. Discovery Pass Refunds
The Discovery Pass (₹999 – ₹1,999) is an optional upfront payment that gives tenants priority access and a dedicated Pulse agent.
Important: The Discovery Pass is credited, not charged extra.
The full amount is deducted from your transaction fee at closure.
Refund conditions
| Situation | Refund |
|---|---|
| You find and close a flat through Advisorent | Credited at closure — you pay less |
| 60-day validity expires, no closure yet | Pass validity extended by 30 days |
| You cancel before any Pulse contact is made | Full refund within 5 business days |
| Pulse work has begun (visits arranged, shortlisting done) | Partial refund — ₹500 processing fee deducted |
| You moved to a different city/situation | Full refund if within 7 days of purchase |
| You found a flat outside Advisorent and closed there | No refund (service was delivered) |
How to request: Email refunds@flatify.in with your registered phone number and reason. We respond within 24 hours.
2. Tenant Transaction Fee Refunds
The transaction fee is paid at rental agreement execution — when both owner and tenant have signed and committed.
Refund conditions
| Situation | Refund |
|---|---|
| Owner pulls out after agreement is signed | Full refund within 7 business days |
| Property condition materially different from listing | Full refund + complaint investigation |
| Mutual cancellation before move-in | 50% refund (admin costs deducted) |
| Tenant changes mind after agreement signing | No refund (service fully delivered) |
| Advisorent platform failure caused deal to collapse | Full refund |
| Dispute over rental terms (not Advisorent's fault) | No refund — between owner and tenant |
What counts as “materially different from listing”
- Property not available on agreed date (owner's fault)
- Property condition significantly worse than photos
- Owner misrepresented key facts (floor, size, amenities)
- Legal issue with the property (ownership dispute, etc.)
How to request: Email refunds@flatify.in within 7 days of the triggering event. Include: registered phone, deal ID, and reason with evidence if available. We respond within 48 hours and resolve within 7 business days.
3. Owner Placement Fee Refunds
The placement fee is charged when a verified tenant is successfully placed in your property.
Refund conditions
| Situation | Refund |
|---|---|
| Tenant cancels before move-in (tenant's fault) | Full refund — we re-list at no charge |
| Advisorent provided a tenant with false KYC | Full refund + re-listing priority |
| Tenant moves out within 30 days (undisclosed issues) | Full refund + free replacement |
| Owner cancels after agreement is signed | No refund (placement was successful) |
| Rental terms dispute post-move-in | No refund — placement was delivered |
| Owner found a better tenant outside Advisorent | No refund if our placement was active |
Tenant replacement guarantee
If a placed tenant vacates within 30 days for reasons attributable to false information provided by Advisorent, we will re-list and find a replacement at no additional placement fee.
4. Add-On Service Refunds
Add-on services (movers, cleaning, internet, agreements) are provided by third-party partners. Refund conditions for these services are governed by the respective partner's policies, which are shown before booking.
Advisorent coordination fees for add-on services are non-refundable once the partner has been engaged.
5. How to Request a Refund
Step 1
Email refunds@flatify.in with: your registered phone number, the type of payment (Discovery Pass / Transaction Fee / Placement Fee), date of payment, reason for refund request, and any supporting evidence (screenshots, messages).
Step 2
Our team reviews within 24–48 hours and responds with a decision.
Step 3
Approved refunds are processed within: 5 business days for Discovery Pass, 7 business days for Transaction Fee, 7 business days for Placement Fee.
Refunds are credited to the original payment method only.
6. Disputes
If you disagree with a refund decision, you may escalate to:
If still unresolved, disputes are subject to Indian consumer protection laws and the jurisdiction of courts in Noida, Uttar Pradesh.
7. Contact
For all refund queries:
Email: refunds@flatify.in
WhatsApp: +91 92205 92205
Hours: Monday–Saturday, 9AM–6PM
Response: Within 24 hours